- My Cash on delivery order status says ‘PENDING’, how do I confirm?
If your COD order status says ‘PENDING’, it means that we are still awaiting mobile verification from your side. Confirm your order by giving a missed call from your registered mobile number at-
If verification is unsuccessful, we shall call you (anytime from 8am-8pm) to confirm the same. You shall be updated via email and SMS regarding delivery details post confirmation.
Please note: If we fail to contact you within 3 days of your placing the order, your order will automatically get cancelled.
- I have placed my Order! What next?
After you have placed the order, we will send you a CONFIRMATION email with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.
You also track your order through our website or app by visiting ‘My account’ section.
Please note: It sometimes takes upto 24 hours for the tracking to be updated after an order is placed.
- I had purchased multiple products in an order. Do I need to pay COD every time if the delivery time is different?
You need to pay cod once when you receive the first product of your order. COD charges are only applicable once on an order.
- If I cancel my order, how will I get my refund?
Your refund will be directly credited in your account or you will be receiving it by a cheque.
- When will I receive my refund for a cancelled order?
Electronic transfer to your account within 7 working days.
- What are the cancellation timelines?
There are two stages where the cancellation request has different timelines.
1) If you raised the cancellation before getting the dispatch message, the request will be processed for warehouse product in 24 hours and for StyloWalk product in 48 hours. P.S. – You can check the product type at the product page.
2) If you raised the cancellation after receiving the dispatch message, the same will be confirmed within 5 business days.
- How can I cancel one/few products from my order?
Cancellation of one/few items is currently not possible as we do not take partial cancellation requests. Cancellation is applicable on the whole order.
- How can I change my billing address?
You need to login into your StyloWalk account, where you can change the address under my account section and also update new information related to your profile.
- Can I return (a part of) my complete order at the time of delivery?
Instant Return/Open Delivery service i.e. the facility of returning (a part of) a complete order at the time of delivery has been discontinued w.e.f 23rd December 2015.
This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return/Exchnage policy for more information.
- How will I know if order is placed successfully?
When your order is confirmed:
- We will put through an e-mail with the details of your product. Be sure you go through that.
- You can also check the order in the “My Accounts” tab.
- Do you take orders over phone?
Yes. We do take orders over phone. The PAYMENT MODE possible for these orders is Cash On Delivery only.
- I got a confirmation call for my order. Why is that?
- After placing a COD order, a confirmation call may be made to verify the mobile number of the recepient of the StyloWalk order. This is crucial to ensure smooth coordination between you and our courier partner. Our processing team starts working on the order only after confirmation. Please note that if we are unable to do so within 3 days of order placement, we would be forced to cancel the order.
- Can I place a bulk order for an item(s)?
- Yes, Bulk orders can be placed. For that you have to contact on our customer support number.
- How do I do a trial of the product I purchased?
- We gladly encourage all our customers to try the items you bought, however, please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. We want to let you know beforehand that returns might not be possible for all the categories. For more elaborate information on the same, kindly, check our Return policies.
- Can I add an item to my order after I have placed my order?
Unfortunately no, however you can simply place another order.
- Why my order was undelivered and returned to warehouse?
Your order was undelivered and Returned to Origin due to any of the following reasons- Non-Serviceable Location / Incomplete Address / Wrong Pin Code / Consignee not available. In this case, you will not receive any refund; however, we will re-ship your order.
- What if my order is undelivered?
If your product remains undelivered, you can register your complain with our Team within 10 days from the Date of Shipment. However, if you fail to register a complaint within 10 days for the non-delivery of your order then StyloWalk.com will not be responsible for it and will not make any refund credits to your account.